F.A.Q.

• HOW OFTEN SHOULD I HAVE MY CARPET CLEANED?
• HOW OFTEN SHOULD I HAVE MY UPHOLSTERY CLEANED?
• CAN YOU GET OUT RED STAINS?
• WHICH STAIN REMOVER IS THE BEST ONE?
• WHY SOME COMPANIES OFFER CARPET CLEANING AT $7.00 PER ROOM OR LESS?
• IS MOVING FURNITURE RECOMMENDED?
• WHY DOES THIS STAIN KEEP REAPPEARING?

There is no simple answer for this question. But on average, it is recommended that your carpets be cleaned a minimum of once per year. Some situation call for more frequent cleanings (kids, allergy, pets) - but this should be the minimum.

According to American Furniture Manufacturers Association, you should not let your upholstery get soiled to the point of a noticeable or visible change in the color of the fabric. This means that most upholstery has to be cleaned as a regular maintenance practice once every 18 to 24 months or before soil builds up and stains the fabric.

We have a special solution designed especially for getting out RED STAINS! It produces a success rate of about 90%. There is a separate charge for this as it is an expensive process, and takes some time.

We will tell you what works best when we visit and see your carpet. If you have used a grocery store products such as RESOLVE© on a spot, if it did not remove the stain, it may have locked it in, permanently damaging your carpet. We suggest refraining from these products.

You can pay less and get less. Some ads offering extremely low prices, free rooms cleaned, or other free services can lure consumers into situations that have special conditions, fewer services, or unmentioned add-on costs.
To perform a quality carpet cleaning (move furniture, thoroughly vacuum, pre-spot, clean corners and edges) takes about 30 min. per room.
Companies that charge $7.00 per room usually spend about 5 min. for each room - in such a short time it is impossible to clean well!
The other scam artists will tell you that you need a "deep cleaning" that sometimes cost 10 times more than advertised! There should be no differentiation between "normal cleaning" and "special cleaning." Clean is clean. Every effort must be made to physically remove as much soil as possible from carpet during cleaning.

Problem carpet stains that magically reappear after carpet cleaning are due to a phenomenon called wicking, most often observed when a liquid spill has penetrated the pad. Regular carpet cleaning which thoroughly cleans the carpet will often fail to entirely remove a spill that has settled into the pad. As the carpet dries, capillary action causes the stain to be drawn back up into the carpet fibers and the stain magically reappears. If wicking does occur, the problem is usually resolved fairly quickly by re-cleaning the affected area.

It is important to have problem spills cleaned by a professional carpet cleaner to be sure the liquid is removed from your carpet and pad. Please be sure to inform your carpet cleaning technician if any stains are due to large liquid spills so that extra precautions can be taken from the start to reduce the number of treatments required to remedy the problem.